Shopping & Delivery FAQs
Premium Delivery Service
We use UKMail, Royal Mail, DPD & MyHermes as our courier to deliver all orders to residential and commercial properties over United Kingdom according the weight range & the delivery area to make it the most efficient to our Estimated Customer.
We use DHL Premium & Royal Mail International Tracked to deliver Europe & the rest of world.
We offer a variety of delivery options including Standard (2-3 working days) or Next Day.
You will have the facility to choose your delivery option when you confirm your order.
Please find below the delivery cost informations:
Note these prices are subject to change as packaging materials may change.
Despatch of Goods
Next Working Day orders received before 12 p.m. on a weekday are normally dispatched on the same day subject to the size of the order and Mado's Food Hall being able to collect payment.
Orders received after 3 p.m. will aim to be dispatched on the next working day.
For Saturday and Sunday, orders will be despatched by Monday morning.
We deliver also to UK military bases.
While we will make every effort to deliver the goods by the date stated we cannot guarantee delivery on any particular day.
Delivery and Receipt of Goods
Our courier will deliver your order to the UK delivery address selected by you on your order. Someone (over the age of 18) must be present at the address to sign a receipt for the goods otherwise the carrier will leave a card, they WILL NOT leave the goods without a signature.
You may arrange a second delivery on an agreed day or collect your goods from their depot.
** Note: Please be aware that for security reasons some education establishments restrict the areas on campus that multi-drop carriers are allowed to deliver to. In these cases they will deliver to the campus postroom.
If you have not received a delivery, please get in touch with us at firstname.lastname@example.org or by phone 0871 890 3138 and quote your Order Reference Number and Customer ID.
We always try to provide you with a response on the same or the next working day.
Amendment of Orders
We reserve the right to cancel an order at any time if we have not received payment. You may request an amendment to an order prior to despatch by emailing us at email@example.com or by phone 0871 890 3138 with your Order Reference Number and your request. Your order will be placed on hold until any changes have been agreed. We reserve the right to cancel or refuse an amended order.
Cancellation of Orders and the cooling off period
If your order has been despatched but has not yet been delivered, you may cancel the order by email. The goods will be returned to us by our carrier. You remain responsible for the delivery charge and this will be deducted from your payment before payment is refunded.
Once you receive delivery of the goods, you have 14 calendar days cooling off period. During this period, you may cancel all or part of your order after the goods have been delivered to you subject to the following:
1. Email us at firstname.lastname@example.org or by phone 0871 890 3138 with your Order Reference Number within 14 calendar days of receipt of the goods and specify the items you wish to cancel. We will provide you with a Returns Authorisation Number.
2. All goods must be returned in their original, unopened and unused condition together with their original packaging.
3. Goods must be returned to us within 14 calendar days through our carrier who will contact you to make arrangements. Alternatively, you may return goods, at your cost, to us at RIYO c/o MADOS LIMITED - Unit 5 at SAFESTORE - 1000 NORTH CIRCULAR ROAD - NW2 7JP LONDON - UNITED KINGDOM
You cannot make a return without a Returns Authorisation Number. You are liable for the original delivery charge and the re-delivery charge and we reserve the right to deduct these from your payment or to recover the same from you. If you do not return the goods to us after cancellation, we reserve the right to collect the goods from you and charge you direct costs of recovery. Refunds will be provided using the same payment type by which your order was made. Please allow 30 days from the date of cancellation for the refund to be issued provided that you return the goods to us within 7 days of the date of cancellation.
We reserve the right to refuse a return or refund if you fail to comply with the above terms.
Defective Goods or Goods Damaged during Transit
If you receive goods which are defective or have been damaged during transit, please email us with details (including a digital photo) or by phone 0871 890 3138, as soon as possible and in any event within 30 days. In the event of perishable items, you must notify us as soon as possible. We reserve the right to refuse a refund if the damage or defect is caused by you.
Set Offs and Refunds
We reserve the right to set-off any damages or costs which are recoverable from you by us by deducting the same from any refund.