Shopify secure badge Terms & Conditions – Mado's Food Hall
Clientele Care 0871 890 3138 available Weekdays - 9am to 5pm

Terms & Conditions

Terms and Conditions

Please read these Terms and Conditions carefully. They apply to all users of the Mado's Food Hall. By using this website and/or placing an order, you are deemed to accept that these Terms and Conditions apply to you. 

This does not affect your statutory rights as a consumer.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately when posted on the website. It is your responsibility to read the terms and conditions each time you order goods via the website and your continued use of the website shall signify your acceptance to be bound by the latest posted terms and conditions.

1. Definitions

In these Terms and Conditions

“we”, “us” or “our” means Mado's Food Hall, department of Mados Limited

“you” and “your” means the person or party using the Mado's Food Hall

the “Mado's Food Hall" means operated by us.

2. Contract

You must be 18 years old or over in order to contract with us.

You shall select the goods you wish to purchase from the website and be able to view these selected goods in the shopping cart function of the website. At this stage, you can view the goods you have selected, check your selection, and make any necessary amendments to it. It is your responsibility to check the order carefully. You shall be liable for goods ordered regardless of any input errors.

Once you have selected all of the goods you wish to purchase from the website,then you should continue by clicking "Checkout". You can then either log in to retrieve your details or enter your address details for the purposes of this order.

Once you are happy with the payment details you have entered for the goods you wish to purchase from the website, you are then asked to select delivery options, then click "Confirm Order" to confirm your order details and delivery address. You then click "Complete Order" you are advised the order reference number, then click "Complete Order" again and secure payment details will be requested.

On receipt of a request for goods we shall send an automated response e-mail to you as an order confirmation acknowledgement of the request ("Acknowledgement"). This Acknowledgement does not indicate acceptance of your order by us simply that we have received it.

Following production of the Acknowledgement, we shall process the order and the order shall be accepted by us sending you a second email detailing the goods and delivery provisions (the "Acceptance").

Once the order has been submitted to us by you, you cannot view the order's status online. You should, therefore, print a copy of the e-mail containing the Acceptance for future reference. Once the order has been submitted to us, you cannot amend or cancel the order without our prior written consent.

We can amend or cancel an order up to Acceptance of the order. In addition, we shall be entitled to reject any order which is made electronically if the order does not contain all the product, delivery and payment information required or if such information is not provided in the correct format.

Notwithstanding the foregoing, we reserve the right to refuse any order.

3.The Sale Of Alcohol

It is an offence to purchase or attempt to purchase alcohol and if you are under the age of 18 (Section 149 Licensing Act 2003). As proof of age, the purchase of these items will only be accepted when paid for by credit card. If a debit card is used, we will contact you prior to despatch of the order.

4. Prices and Availability

The prices of goods shown on the website are inclusive of any VAT which may apply and exclusive of delivery charges. We reserve the right to change prices or to withdraw products at any time prior to despatch. We will use our reasonable endeavours to ensure that all products are available. However, products are displayed on this website subject to availability.

The pricing structure on the website is managed independently to each of our four stores. For accurate pricing and stock availabilty please contact the store directly.

5. Products

All pictures of products are not shown to scale and are for information only.

All information concerning products is provided by us in good faith and so far as the applicable law permits, we do not accept responsibility or give any warranty for the accuracy of such information.

Certain products such as alcohol or cooking knives may only be sold to persons who are 18 years old or older and may only be purchased by credit card. If you purchase such items, you make a representation to us that you are at least 18 years old and we rely upon the same.

6. Payment and Title

We do not accept payment by cash, cheque or postal order. Payment must be made with one debit or credit card.

During checkout, you authorise payment via secured Shopify, Paypal or Amazon payment facility. Payment will be taken at the same time.

Ownership of the goods shall only pass to you on delivery of the goods. Risk shall pass to you (so that you are then responsible for all loss or deterioration of the goods or for any damage occurring) upon delivery.

7. Despatch

Next Day Orders received before 12 p.m. on a weekday are normally despatched on the same day subject to the size of the order and us being able to collect payment. Orders received after 12 p.m. will normally be despatched by the morning on the next working day provided that we have collected payment. Our working days are Monday to Friday excluding Bank Holidays and an order after 12 p.m. on a Friday will normally be despatched on the following Monday.

While we make every effort to deliver the goods in accordance with stated delivery dates you should note that we do not guarantee the time or date of despatch.

8. Delivery Charge and Delivery

You are responsible for the accuracy of the delivery information provided by you, for ensuring that someone over the age of 18 is available at the delivery address to sign a receipt for the goods or for the collection of the goods from our carrier’s nearest depot. You may specify a delivery address other than your home address. Please note that for security reasons, certain education establishments restrict the area on campus that multi-drop carriers are allowed to enter.

The goods will be deemed to have been delivered in accordance with our obligations if they are delivered to the specified address or a security area and a receipt is signed by someone at the said address or security area. Delivery will also occur if you collect the goods from our carrier and sign for them. The said signatures will be conclusive evidence of delivery for the purpose of the contract.

The delivery charge specified during Checkout includes the cost of any packaging. Delivery schedules are shown in working days excluding Saturday and Sunday unless a Saturday delivery is specified by you and accepted by us.

Delivery times are given for guidance only and we are not responsible for delays caused by matters beyond our reasonable control.

If you fail to accept delivery of or fail to collect the goods within a reasonable time, we reserve the right to recover any wasted delivery and re-delivery charges from you or from the payment that you have already made in respect of the goods.

9. Amendment of Orders

We reserve the right to cancel an order at any time if we have not received payment. You may request an amendment to an order prior to despatch by emailing us  or by phone 0871 890 3138 with your Order Reference Number and your request. Your order will be placed on hold until any changes have been agreed. We reserve the right to cancel or refuse an amended order.

10. Cancellation of Orders and the cooling off period

If your order has been despatched but has not yet been delivered, you may cancel the order by email. The goods will be returned to us by our carrier. You remain responsible for the delivery charge and this will be deducted from your payment before payment is refunded.

Once you receive delivery of the goods, you have 14 calendar days cooling off period. During this period, you may cancel all or part of your order after the goods have been delivered to you subject to the following:

1. Email us with your Order Reference Number within 14 calendar days of receipt of the goods and specify the items you wish to cancel. We will provide you with a Returns Authorisation Number.

2. All goods must be returned in their original, unopened and unused condition together with their original packaging.

3. Goods must be returned to us within 14 calendar days through our carrier who will contact you to make arrangements. Alternatively, you may return goods, at your cost, to us at RIYO c/o MADOS LIMITED - Unit 5 at SAFESTORE - 1000 NORTH CIRCULAR ROAD - NW2 7JP LONDON - UNITED KINGDOM

You cannot make a return without a Returns Authorisation Number. You are liable for the original delivery charge and the re-delivery charge and we reserve the right to deduct these from your payment or to recover the same from you. If you do not return the goods to us after cancellation, we reserve the right to collect the goods from you and charge you direct costs of recovery. Refunds will be provided using the same payment type by which your order was made. Please allow 30 days from the date of cancellation for the refund to be issued provided that you return the goods to us within 7 days of the date of cancellation.

We reserve the right to refuse a return or refund if you fail to comply with the above terms.

11. Defective Goods or Goods Damaged during Transit

If you receive goods which are defective or have been damaged during transit, please email us with details (including a digital photo), as soon as possible and in any event within 30 days. In the event of perishable items, you must notify us as soon as possible. We reserve the right to refuse a refund if the damage or defect is caused by you.

12. Set Offs and Refunds

We reserve the right to set-off any damages or costs which are recoverable from you by us by deducting the same from any refund.

13. Complaints Procedure

If you are dissatisfied with a product or any part of our service, please address your complaint to us in writing, by e-mail or post marked for the attention of the Mail Order Manager. The Manager will endeavour to address your complaint efficiently and take such action as he may deem appropriate in the circumstances.

If you are not satisfied with his decision or the manner in which it was dealt with, please address your complaint to us in writing, by e-mail or post marked for the attention of the Managing Director who will consider your complaint and advise you of his findings and his proposed course of action.

14. Contracts (Rights of Third Parties)Act 1999

The Contracts (Rights of Third Parties) Act 1999 does not apply to these Terms and Conditions. These Terms and Conditions do not confer or purport to confer on any third party any rights to enforce these Terms or Conditions or to enforce your rights here under.

15. Severability

If any of these Terms and Conditions are found to be unlawful, invalid or unenforceable by a Court, the remainder of the Terms and Conditions will not be effected and will remain valid to the full extent allowed by the law.

16. Intellectual Property

MADOS LIMITED, Mado's Food Hall, Mado's Food Hall Logos and all the contents & design are registered trademarks of MADOS Limited. The copyright in this website rests with us. You are not permitted to use the MADOS limited trademarks, the MADOS LIMITED logos or to copy or link to this website without the written permission of MADOS Limited or ourselves. The intellectual property rights relating to individual products remain the property of those to whom such rights belong and you will have no rights to such intellectual property. 

17. Law and Jurisdiction

These Terms and Conditions are governed by English law and the parties shall submit any disputes to the exclusive jurisdiction of the English Courts.

The Contract shall be concluded in the English language.

We recommend that you print out a copy of these terms and conditions for your future reference.